SHIPPING, RETURN & EXCHANGES
We will ship your order within 3-5 business days from Melbourne, unless otherwise stated. You will receive a confirmation email once your order has been shipped. If you have any concerns about your package, feel free to contact us anytime.
DOMESTIC ORDERS: We ship via Australia Post. Please allow 5-10 business days for delivery within metropolitan regions, and 7-21 working days for delivery to regional locations. The estimated delivery time is for shipping during non-holiday weekdays. Shipping costs are determined by the size and weight of your purchase.
INTERNATIONAL ORDERS: Please allow 4-6 weeks for international delivery. Shipping costs are determined by the size and weight of your purchase. Australia Post Standard shipping allows tracking order. The total price reflects this shipping method.
A4 & A3 PRINTS
Our Art Print is inserted in a bio-degradable plastic sleeve with an acid-free backing board. They are then protected with sturdy back board and placed in a recycled and thick envelope to ensure safe delivery.
LARGER- SIZED PRINTS
We offer larger-sized prints such as A2. They are placed in a protective sleeve and rolled in a sturdy cardboard tube to ensure safe delivery.
Our carefully handmade Tea Towels are wrap in product sleeve and tissue paper, then shipped in a sturdy cardboard box.
Our carefully handmade Scarfs are wrap in product sleeve and tissue paper, then shipped in a sturdy cardboard box.
Our Greeting Card is placed in a cello bag and comes supplied with a white envelope.
Our coaster or coasters set is wrapped with brown paper and jute twine, then protected with layers of bubble wraps. We ship them in a sturdy corrugated cardboard box. Marble is heavy and requires careful packing for delivery. Total price reflects this shopping method.
REFUNDS AND RETURNS
If you item was faulty or damaged upon receiving it, please contact me with photo(s) of the product and details of your order within 7 days of receiving it and I will be more than happy to issue you a full refund.
Otherwise, feel free to contact us anytime should you have any other concerns or questions.